Refund Policy

If a report paid with a credit cannot be completed, the credit is automatically returned. If a separately paid report remains unavailable after fulfillment retries, we may provide a replacement credit or refund the affected charge. Confirmed duplicate charges will be refunded.

Because completed reports are digital services delivered immediately, they are generally final once generated. Requests involving a material technical defect or a report that does not match the purchased address or business type must be submitted within 7 days of delivery.

An entirely unused credit pack may be submitted for full-refund review within 7 days after purchase. Once any credit from a pack has been used to generate or unlock a report, voluntary refund requests are not normally approved and require individual review.

Exceptions may apply to duplicate charges, credits that were not delivered, material technical defects, a service that materially differs from its description, fraud, or rights that cannot be excluded by applicable law. A pending refund review may freeze the pack's remaining credits until a decision is made.

Email hello@shoplocationanalytics.com with the account email, report ID, payment reference, and reason for the request. Do not email full card or bank details. Approved refunds are returned through the original payment method and timing depends on the payment processor.